TERMS OF USE
I. Introduction
1. Purpose of the Terms of Use
These Terms of Use (“Terms”) establish the legally binding terms and conditions governing your access to and use of the services provided by CaizStable (“Caizstable” “Company”, “we”, “us”, or “our”), including but not limited to the website, mobile applications, digital wallets, smart contracts, blockchain-based services, and any other related services (collectively, the “Platform”).
By using the Platform, you agree to comply with these Terms. If you do not agree, you must discontinue using the Platform immediately. The purpose of these Terms is to ensure clarity, security, compliance, and legal enforceability in all interactions between CaizStable and its users.
2. Scope and Applicability
These Terms apply to all users (“User”, “you”, “your”) who access, browse, use, or register on the Platform, regardless of location. These Terms govern all activities related to:
a. Creating an account and maintaining an active profile on the Platform;
b. Conducting digital asset transactions, including buying, selling, exchanging, or storing digital assets;
c. Engaging with smart contracts and blockchain-related services;
d. Utilizing third-party services integrated into the Platform;
e. Compliance with international financial and data protection regulations;
f. Dispute resolution and enforcement of rights and responsibilities;
These Terms shall be read in conjunction with all other policies and legal documents issued by CaizStable, including the Privacy Policy, AML & KYC Policy, and other regulatory compliance policies. In case of any conflict, the stricter regulatory requirement shall prevail.
3. Definitions and Key Terms
For the purpose of these Terms, the following definitions shall apply:
a. “CaizStable” refers to the digital financial ecosystem operated by the Company.
b. “Platform” means all services, digital products, applications, and smart contracts provided by CaizStable.
c. “User” refers to any individual, entity, or organization accessing or using the Platform.
d. “Digital Assets” means any form of cryptocurrency, stablecoin, token, or blockchain-based asset supported by the Platform.
e. “Smart Contracts” are self-executing contracts with terms directly written into code, deployed on a blockchain.
f. “AML/ KYC Compliance” refers to Anti-Money Laundering (AML) and Know Your Customer (KYC) laws and regulations applicable to financial and digital asset transactions.
g. “Third-Party Service Providers” are external vendors, payment processors, custodians, and blockchain networks integrated into the Platform.
h. “Governing Law” refers to the jurisdictional legal framework that regulates CaizStable’s operations.
4. Legal Compliance
CaizStable operates in compliance with all applicable local, national, and international laws and regulations that are applicable and relevant to CaizStable, including but not limited to financial regulations, data protection & privacy laws, anti-money laundering (AML) & counter-terrorism financing (CTF) regulations, anti-bribery & whistleblower regulations, sanctions & restricted territories, consumer protection laws.
Users must ensure their compliance with applicable laws in their own jurisdictions before engaging with CaizStable’s services. CaizStable reserves the right to refuse or terminate services in cases of regulatory non-compliance.
5. Acceptance of the Terms
By accessing, browsing, registering, or using the Platform, you acknowledge and accept these Terms in their entirety. Your continued use constitutes:
a. Legally binding acceptance of these Terms and any incorporated policies;
b. Consent to the collection, processing, and storage of personal and financial data as per applicable laws;
c. Agreement to abide by financial regulations, AML/KYC requirements, and applicable digital asset policies;
d. Acknowledgment of potential risks associated with blockchain technology, digital asset transactions, and market volatility;
e. Waiver of certain rights, including but not limited to class-action lawsuits, per the dispute resolution clause herein.
Users who do not agree with these Terms must cease using the Platform immediately. Failure to comply may result in account suspension, legal enforcement, or financial penalties.
II. User Eligibility and Requirements
1. Legal Age and Capacity to Enter into Agreements
a. By accessing and using the Platform, you confirm that you are at least 18 years old (or the age of majority in your jurisdiction, whichever is higher) and have the legal capacity to enter into binding agreements.
b. If you are registering on behalf of a business or legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
c. Use of the Platform by minors or individuals lacking legal capacity is strictly prohibited.
2. Geographic Restrictions and Jurisdictional Limitations
a. CaizStable may restrict access to the Platform in certain jurisdictions where digital asset transactions or blockchain-based financial services are subject to legal limitations or prohibitions.
b. Users must ensure compliance with local laws and regulations before using the Platform.
c. CaizStable reserves the right to block access, refuse registration, or terminate accounts if a user is located in a restricted jurisdiction.
3. Prohibited Users and Restricted Jurisdictions
a. The Platform shall not be used by individuals, entities, or countries subject to international sanctions, financial restrictions, or regulatory prohibitions, including but not limited to those imposed by:
i. United Nations (UN) Sanctions Lists
ii. U.S. Office of Foreign Assets Control (OFAC) Sanctions
iii. European Union (EU) Restrictive Measures
iv. Financial Action Task Force (FATF) High-Risk Jurisdictions
b. Users who misrepresent their location or attempt to circumvent jurisdictional restrictions may face account suspension, legal action, and potential reporting to regulatory authorities.
4. Verification and Know Your Customer (KYC) Compliance
a. CaizStable implements robust KYC and Anti-Money Laundering (AML) procedures in compliance with global regulatory standards, including but not limited to FATF, FINCEN, FCA, and ESMA regulations.
b. Users must undergo identity verification upon registration, which may include:
i. Submission of government-issued identification (passport, national ID, driver’s license)
ii. Proof of residence (utility bill, bank statement)
iii. Additional documents as required by regulatory obligations
c. CaizStable reserves the right to request additional verification at any time and suspend or terminate accounts for non-compliance with KYC/AML requirements.
5. Business or Institutional Accounts
a. Businesses, corporations, or institutional users must provide corporate documentation and verification, including:
i. Certificate of Incorporation
ii. Articles of Association
iii. List of Authorized Signatories
iv. KYC documentation for Ultimate Beneficial Owners (UBOs)
b. Institutional accounts may be subject to enhanced due diligence (EDD) and ongoing compliance reviews.
III. Services Provided by CaizStable
1. Description of the Platform and Services
a. CaizStable provides a secure, decentralized, and regulatory-compliant digital asset ecosystem, allowing users to engage in transactions involving stablecoins and other blockchain-based financial services.
b. The Platform supports peer-to-peer transactions, smart contract functionalities, and integrations with third-party financial services.
c. Users acknowledge that CaizStable does not operate as a traditional bank, financial institution, or investment advisory service.
2. Digital Asset Transactions and Wallet Services
a. The Platform allows users to store, send, receive, and exchange digital assets, including stablecoins and other supported cryptocurrencies.
b. Users may access non-custodial wallet services, meaning they retain full control over their private keys and digital assets.
c. CaizStable is not responsible for:
i. Loss of private keys, passwords, or seed phrases leading to permanent asset loss.
ii. User error in transaction execution, including incorrect recipient addresses or mistaken transactions.
iii. Delays or failures in blockchain network confirmations beyond the Platform’s control.
3. Smart Contracts and Blockchain-Based Services
a. The Platform enables users to interact with smart contracts, facilitating automated, self-executing transactions without the need for intermediaries.
b. Users acknowledge that:
i. Smart contracts are immutable once deployed on the blockchain.
ii. CaizStable does not guarantee the security, functionality, or error-free execution of smart contracts.
iii. Bugs, vulnerabilities, or exploits in smart contract code may lead to financial loss, and CaizStable assumes no liability for such incidents.
4. Fiat-to-Crypto and Crypto-to-Fiat Transactions
a. CaizStable may facilitate fiat-to-crypto and crypto-to-fiat conversions through third-party financial service providers.
b. Users must comply with AML/ KYC verification requirements before engaging in fiat transactions.
c. Transaction limits, fees, and processing times are subject to regulatory requirements and third-party provider policies.
d. CaizStable does not control fiat transactions or payment settlements conducted via third-party providers and disclaims liability for:
i. Delays or errors in fiat transactions caused by banks, payment gateways, or third-party processors.
ii. Regulatory restrictions preventing fiat deposits or withdrawals in certain jurisdictions.
5. Third-Party Services and Integrations
a. The Platform may integrate third-party financial services, including exchanges, liquidity providers, payment processors, and blockchain networks.
b. Users acknowledge that:
i. Third-party services are subject to their own terms, conditions, and policies.
ii. CaizStable does not endorse, control, or assume liability for third-party actions, outages, security breaches, or disputes.
iii. Users engaging with third-party services do so at their own risk.
6. Platform Availability and Service Modifications
a. CaizStable strives to maintain continuous Platform availability but does not guarantee uninterrupted access, bug-free operation, or immunity from cyber threats.
b. The Company reserves the right to:
i. Modify, suspend, or discontinue services at its sole discretion without prior notice.
ii. Perform maintenance, upgrades, or security patches, which may result in temporary service disruptions.
iii. Restrict or terminate access to specific services for regulatory compliance, security threats, or operational reasons.
c. Users acknowledge that CaizStable is not liable for service interruptions, downtime, or unforeseen technical issues.
IV. Account Registration and User Responsibilities
1. Registration Process and Account Creation
a. To access the Platform’s services, users must register for an account by providing accurate and complete information.
b. During registration, users are required to submit:
i. Full legal name, valid email address, and contact details.
ii. Identity verification documents in compliance with AML/KYC regulations.
iii. Additional information as required by regulatory authorities or internal compliance policies.
c. By creating an account, users agree to abide by these Terms and all applicable laws.
2. Identity Verification (AML/KYC) Requirements
a. CaizStable enforces strict Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures to ensure compliance with global financial regulations.
b. Users may be required to undergo enhanced due diligence (EDD) for high-value transactions or regulatory compliance purposes.
c. CaizStable reserves the right to:
i. Request additional documents for identity verification at any time.
ii. Refuse account approval or suspend an existing account if the user fails to provide required information.
iii. Report suspicious activities to financial regulators and law enforcement agencies as per compliance obligations.
3. Account Security and Authentication Measures
a. Users are solely responsible for maintaining the confidentiality of their login credentials, passwords, and security keys.
b. CaizStable implements multi-factor authentication (MFA) and other security measures to protect user accounts.
c. Users must:
i. Use strong, unique passwords and update them regularly.
ii. Enable all recommended security features provided by the Platform.
iii. Immediately report any suspected unauthorized access or security breaches.
4. Responsibility for Account Activities
a. Users are fully responsible for all actions taken through their accounts, including transactions, withdrawals, and smart contract interactions.
b. Any unauthorized use of an account must be reported to CaizStable immediately.
c. CaizStable shall not be liable for losses resulting from stolen credentials, phishing attacks, or user negligence.
5. Multiple Accounts and Shared Access Restrictions
a. Each user is allowed only one account, unless expressly authorized in writing by CaizStable.
b. Users are prohibited from:
i. Sharing account credentials with third parties.
ii. Allowing others to access or control their account.
iii. Creating multiple accounts to bypass restrictions or exploit Platform incentives.
c. Violation of these rules may result in account suspension, termination, or legal action.
6. Suspension, Termination, or Restriction of Accounts
a. CaizStable reserves the right to suspend, restrict, or terminate accounts for reasons including, but not limited to:
i. Failure to comply with AML/KYC verification requests.
ii. Engagement in fraudulent, illicit, or suspicious activities.
iii. Violation of these Terms, applicable laws, or regulatory requirements.
iv. Attempts to manipulate the Platform or exploit system vulnerabilities.
b. Suspended accounts may be temporarily restricted from withdrawals, trading, or accessing specific features until compliance concerns are resolved.
c. Users have the right to appeal account restrictions by submitting a formal request through the designated dispute resolution channels.
V. Permitted and Prohibited Activities
1. Acceptable Use of the Platform
a. Users may utilize the Platform only for lawful purposes and in full compliance with these Terms.
b. Acceptable activities include, but are not limited to:
v. Trading, transacting, or holding digital assets in compliance with applicable laws.
vi. Interacting with smart contracts and blockchain-based services in a responsible manner.
vii. Utilizing the Platform for personal or institutional financial management, subject to AML/ KYC verification.
c. Users must ensure that their activities do not violate any financial, securities, or anti-fraud laws in their respective jurisdictions.
2. Prohibited Uses, Including Fraud and Money Laundering
a. Users shall not engage in any prohibited, fraudulent, or illegal activities, including but not limited to:
i. Money laundering, terrorist financing, or sanction evasion.
ii. Fraudulent activities, including Ponzi schemes, pump-and-dump tactics, or unauthorized financial promotions.
iii. Misrepresentation of identity, location, or business activities to bypass regulatory requirements.
iv. Unauthorized access to the Platform, including hacking, data scraping, or bypassing security measures.
b. CaizStable reserves the right to investigate, report, and take legal action against users engaging in such activities.
3. Compliance with International Sanctions
a. Users must not use the Platform to conduct transactions with individuals, entities, or countries subject to economic or trade sanctions imposed by:
i. The United Nations (UN)
ii. The United States Office of Foreign Assets Control (OFAC)
iii. The European Union (EU)
iv. The United Kingdom’s Financial Sanctions Authority
v. Other applicable national and international regulatory bodies
b. CaizStable reserves the right to restrict or terminate accounts linked to sanctioned individuals or entities and report such accounts to relevant authorities.
4. Intellectual Property and Unauthorized Copying
a. Users shall not engage in any activity that infringes upon CaizStable’s intellectual property rights or the rights of third parties.
b. Prohibited activities include:
i. Copying, reproducing, or distributing Platform content without authorization.
ii. Reverse engineering, decompiling, or attempting to extract Platform source code.
iii. Using the Platform’s branding, trademarks, or trade dress without prior written consent.
5. Compliance with Anti-Terrorism and Financial Regulations
a. Users must ensure that their activities comply with global anti-terrorism and financial crime regulations.
b. Any suspected violations will result in immediate account suspension, potential legal enforcement, and reporting to relevant financial intelligence units (FIUs).
VI. User Obligations and Conduct
1. Duty to Provide Accurate and Updated Information
a. Users must provide true, accurate, current, and complete information when registering an account or using the Platform.
b. Users are responsible for ensuring that their contact details, identity documents, and payment information remain updated.
c. CaizStable reserves the right to suspend or terminate accounts if inaccurate, misleading, or false information is detected.
2. Prohibition on Illicit Use of the Platform
a. Users shall not use the Platform for any illegal, unauthorized, or unethical activities, including but not limited to:
i. Fraud, money laundering, terrorist financing, or financial crimes.
ii. Circumventing AML/KYC verification procedures.
iii. Engaging in activities that violate sanctions imposed by OFAC, the EU, the UN, or other regulatory bodies.
b. CaizStable reserves the right to block, freeze, or report transactions suspected of involving illicit activities.
3. Market Manipulation and Fraudulent Activities
a. Users are prohibited from engaging in any form of market manipulation, fraud, or deceptive practices, including but not limited to:
i. Pump-and-dump schemes (artificially inflating asset prices).
ii. Spoofing or layering (placing and canceling large orders to create false market activity).
iii. Wash trading (executing self-trades to create misleading volume).
iv. Spreading false information or misleading statements to manipulate asset prices.
b. CaizStable actively monitors trading activities and reserves the right to take corrective actions, including account suspension or legal enforcement.
4. Prohibition on Automated Trading, Bots, or High-Frequency Trading
a. Users may not use automated trading software, scripts, or bots to manipulate or gain an unfair advantage on the Platform.
b. CaizStable may restrict or prohibit high-frequency trading (HFT) practices that disrupt market stability.
c. Any unauthorized bot activity detected may result in immediate account suspension and potential legal action.
5. No Circumvention of Security Measures
a. Users shall not attempt to bypass, hack, disable, or exploit vulnerabilities in CaizStable’s security protocols, including but not limited to:
i. Attempting unauthorized access to accounts, servers, or databases.
ii. Interfering with or disrupting the Platform’s integrity, availability, or security.
iii. Disseminating malware, phishing attempts, or any form of cyberattacks.
b. Any breach of this provision may result in:
i. Immediate account termination.
ii. Permanent bans from the Platform.
iii. Legal action, including reporting to cybersecurity enforcement agencies.
VII. Fees, Payments, and Taxes
1. Service Fees and Transaction Charges
a. CaizStable applies service fees, transaction charges, and withdrawal fees for various activities conducted on the Platform.
b. Users acknowledge and agree that:
i. Fees are subject to change at CaizStable’s sole discretion, and any modifications will be communicated via the Platform.
ii. Certain transactions may incur network fees (gas fees) associated with blockchain transactions, which are beyond CaizStable’s control.
iii. All fees must be reviewed and accepted by the user before initiating a transaction.
2. Payment Methods and Processing Times
a. Payments for services on the Platform may be processed via cryptocurrency, stablecoins, or fiat payment gateways (where applicable).
b. Users acknowledge that:
i. Payment processing times may vary depending on blockchain congestion, third-party payment processors, or banking institutions.
ii. CaizStable is not responsible for delays, failed transactions, or disruptions caused by third-party payment providers or blockchain networks.
iii. Users must ensure they provide the correct wallet address or payment details, as transactions on the blockchain cannot be reversed.
3. Third-Party Payment Processors and Currency Conversion
a. CaizStable may integrate third-party payment processors or banking institutions to facilitate fiat-to-crypto and crypto-to-fiat transactions.
b. Users acknowledge and accept that:
i. Transactions involving third-party services may be subject to additional fees and processing times.
ii. Currency conversion rates are determined by third-party providers and may fluctuate.
iii. CaizStable is not responsible for miscalculations or losses due to exchange rate volatility.
4. Refunds, Reversals, and Dispute Resolution for Payments
a. All payments and transactions on the Platform are final and non-refundable, except where required by law.
b. CaizStable does not process refunds for mistaken transactions, including incorrect wallet addresses or user errors.
c. Users may submit a dispute resolution request if they believe an unauthorized or erroneous transaction has occurred. The process includes:
i. Submitting a formal dispute claim within 7 days of the transaction date.
ii. Providing supporting documentation, including transaction details and proof of claim.
iii. Allowing up to 30 business days for CaizStable’s internal review.
d. If a refund is granted (at CaizStable’s sole discretion), it will be processed via the original payment method or an alternative method approved by the Company.
5. Tax Obligations and Reporting
a. Users are solely responsible for calculating, reporting, and paying any taxes applicable to their digital asset transactions.
b. CaizStable does not provide tax advice or tax reporting services. Users should consult their local tax authorities or professionals to determine tax obligations.
c. Users acknowledge that:
i. Tax laws regarding digital assets vary across jurisdictions and may require income tax, capital gains tax, or VAT/GST compliance.
ii. CaizStable may be required by law to report transaction details to regulatory or tax authorities.
iii. Failure to comply with tax obligations may result in legal consequences, including penalties or enforcement actions.
VIII.Third-Party Links, Services, and Integrations
1. External Websites and Third-Party Content Disclaimer
a. The Platform may contain links to third-party websites, applications, or services that are not owned or controlled by CaizStable.
b. CaizStable does not endorse, review, monitor, or assume responsibility for the accuracy, legality, or security of any third-party content or services.
c. Users acknowledge and agree that:
i. Third-party websites or services may have different terms of use and privacy policies.
ii. CaizStable is not liable for any losses, damages, or security breaches resulting from the use of third-party services.
iii. Clicking on external links or engaging with third-party services is at the user’s own risk.
2. Responsibility for Third-Party Transactions and Risks
a. Certain Platform features, including payment processing, liquidity provision, fiat on/ off-ramp transactions, or blockchain integrations, may be facilitated by third-party service providers.
b. Users acknowledge that:
i. Transactions involving third-party services may be subject to additional terms, fees, and processing times.
ii. CaizStable is not responsible for service failures, transaction errors, or disputes arising from third-party providers.
iii. Any reliance on third-party data, pricing information, or execution mechanisms is at the user’s sole discretion and risk.
3. Liability Limitations Regarding Third-Party Services
a. To the fullest extent permitted by law, CaizStable disclaims all warranties and liabilities related to third-party services, including but not limited to:
i. Errors, delays, or disruptions caused by third-party payment processors or exchanges.
ii. Smart contract vulnerabilities, hacks, or exploits affecting third-party platforms.
iii. Regulatory actions, account freezes, or compliance issues involving third-party entities.
b. Users agree that any disputes with third-party providers must be resolved directly with the respective service provider.
IX. Governing Law and Dispute Resolution
1. Dispute Resolution
In the event of failure by the Parties to resolve any dispute arising out of or in connection with this Agreement, including any question regarding its existence, validity or termination, in the manner set out above within 15 (fifteen) days from the date when the dispute arose, such dispute shall be referred to and finally resolved by arbitration administered in accordance with the Dubai International Arbitration Centre Rules (“Rules”), for the time being in force, which rules are deemed to be incorporated by reference in this Clause. The tribunal shall consist of a neutral and suitably qualified sole arbitrator to be appointed by the Parties mutually or in case of disagreement in accordance with the Rules. The seat and venue of arbitration shall be Dubai. The language of the arbitration shall be English. The arbitrator/ arbitral tribunal shall also decide on the costs of the arbitration proceedings. Each Party shall equally share the cost of the arbitrator unless the award provides otherwise. The arbitral tribunal’s award shall be final, and binding on the Parties and enforceable in any competent court of law.
2. Governing Law
This Agreement shall be governed and construed in accordance with the laws of Turkey. Further, the courts at Turkey shall have exclusive jurisdiction over any and all disputes emanating from this Agreement.
3. Attorneys’ Fees
If either party employs attorneys to enforce any rights arising out of or relating to this Agreement, the losing party shall reimburse the prevailing party for its reasonable attorneys’ fees and costs.
4. Equitable Relief
The Receiving Party’s breach of this Agreement will cause irreparable harm to the Disclosing Party and monetary damages may not be a sufficient remedy for an unauthorized disclosure of the Confidential Information. If the Receiving Party discloses the Confidential Information in violation of this Agreement, the Disclosing Party may, without waiving any other rights or remedies and without posting a bond or other security, seek an injunction, specific performance, or other equitable remedy to prevent competition or further disclosure, and may pursue other legal remedies.
5. Persons
In this Agreement, a reference to:
a. a person includes a firm, partnership, joint venture, association, corporation or other corporate body;
b. a person includes the legal personal representatives, successors and assigns of that person; and
c. any organisation/ body, which no longer exists or has been reconstituted, renamed, replaced or whose powers or functions have been removed or transferred to another body or agency, is a reference to the body which most closely serves the purposes or objects of the first-mentioned body.
X. Liability Limitations and Indemnification
1. Limitation of Liability for CaizStable
a. No Liability for Indirect or Consequential Damages: To the fullest extent permitted by law, CaizStable and its affiliates, officers, directors, employees, agents, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages arising from:
i. Use of or inability to use the Platform;
ii. Loss of data, digital assets, funds, or account access due to user error, hacking, unauthorized access, or technical failures;
iii. Delays, disruptions, or unavailability of services due to maintenance, cyberattacks, or regulatory actions;
iv. Any reliance on information, third-party services, or integrations provided through the Platform.
b. Cap on Liability: In no event shall CaizStable’s total liability to any user exceed the total fees paid by the user to CaizStable in the twelve (12) months preceding the event giving rise to the claim or an amount of USD [insert amount], whichever is lower.
c. No Warranty Disclaimer:
i. The Platform and all services are provided on an “as-is” and “as-available” basis, without warranties of any kind, whether express or implied.
ii. CaizStable does not guarantee that the Platform will be uninterrupted, error-free, or secure at all times.
iii. CaizStable does not assume liability for any blockchain network failures, smart contract vulnerabilities, or third-party service disruptions.
2. Indemnification of CaizStable by Users
a. User Responsibility for Legal Compliance: Users agree to indemnify, defend, and hold harmless CaizStable, its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:
iv. Violation of these Terms or applicable laws by the user;
v. Unauthorized use of the Platform, including fraudulent activities, market manipulation, or circumvention of security measures;
vi. Breach of intellectual property rights, AML/ KYC compliance obligations, or sanctions laws.
b. Defence and Settlement Rights:
i. CaizStable reserves the right to control the legal defense of any claim and approve any settlement agreements.
ii. Users may not settle any claim in a manner that imposes obligations or liability on CaizStable without prior written consent.
3. No Warranty and “As-Is” Disclaimer
a. No Guarantees on Performance or Security: CaizStable does not warrant:
i. That the Platform will be free of bugs, errors, viruses, or malicious attacks;
ii. That transactions, deposits, or withdrawals will be processed without delays, blockchain congestion, or third-party failures;
iii. That any data, digital assets, or account balances will be retrievable in the event of a technical failure.
b. Regulatory and Legal Risks: Users acknowledge that:
i. The legal and regulatory status of digital assets varies by jurisdiction and is subject to change;
ii. CaizStable does not provide investment, tax, or legal advice, and users should seek professional guidance before transacting on the Platform;
iii. The user bears full responsibility for understanding and complying with applicable regulations.
XI. Termination, Account Suspension, and Service Restrictions
1. Right to Terminate Accounts and Access to Services
a. CaizStable reserves the right to suspend, restrict, or terminate a user’s account or access to services at its sole discretion, with or without prior notice, for reasons including but not limited to:
i. Violation of these Terms of Use, AML/ KYC policies, or applicable laws and regulations;
ii. Engagement in fraudulent, illegal, or unethical activities using the Platform;
iii. Suspicion of unauthorized access, account compromise, or security threats;
iv. Failure to comply with verification and due diligence requirements;
v. Abuse of the Platform’s services, including but not limited to spam, market manipulation, or unauthorized automation.
b. Users acknowledge that CaizStable is not liable for any loss of funds, data, or access resulting from account termination or suspension.
2. Conditions for Temporary or Permanent Account Restrictions
a. CaizStable may impose temporary or permanent restrictions on a user’s account in the following circumstances:
i. Pending compliance review due to AML/ KYC verification, suspicious transactions, or regulatory obligations;
ii. User request for temporary account suspension for security reasons;
iii. Legal or regulatory enforcement actions requiring CaizStable to freeze or restrict account activities;
iv. Excessive chargebacks, transaction disputes, or fraudulent claims against the Platform.
b. Accounts under temporary restriction may have limited functionality, such as withdrawal holds or trading suspensions, until the issue is resolved.
3. Appeals Process for Suspended or Terminated Accounts
a. Users whose accounts have been suspended or terminated may appeal the decision by submitting a formal request to CaizStable’s compliance team. The appeal process includes:
i. Submitting a written request via the designated dispute resolution portal within 30 days of account suspension or termination;
ii. Providing all necessary documentation or evidence to support the appeal, including identity verification and transaction history;
iii. Undergoing an internal review process that may take up to 60 days for resolution;
iv. Receiving a final decision from CaizStable, which shall be binding and not subject to further appeal unless new, material evidence arises.
b. CaizStable reserves the right to deny appeals if the user has engaged in illicit activities or violated regulatory requirements.
c. Users agree that the Platform is not responsible for any financial losses incurred due to account termination or restriction.
XII. Compliance with Global Regulatory Standards
1. Compliance with Financial Regulations
a. CaizStable operates in strict compliance with global financial laws and regulatory frameworks to ensure the legal and secure provision of its services.
b. Users acknowledge and agree that the Platform complies with financial regulatory bodies and anti-money laundering (AML) directives, including but not limited to:
i. Financial Action Task Force (FATF) recommendations on AML/CTF compliance;
ii. U.S. Securities and Exchange Commission (SEC) regulations;
iii. Financial Crimes Enforcement Network (FINCEN) requirements;
iv. Financial Conduct Authority (FCA) regulations in the UK;
v. European Securities and Markets Authority (ESMA) directives;
vi. Other applicable national and international financial oversight bodies.
c. Users must ensure that their use of the Platform does not violate financial regulations in their jurisdiction.
2. Prohibition of U.S. Persons from Certain Transactions
a. Due to regulatory restrictions, U.S. persons (as defined under U.S. securities laws) may be restricted from engaging in specific transactions on the Platform.
b. By using CaizStable, users confirm that they:
i. Are not a U.S. citizen, U.S. resident, or green card holder;
ii. Do not engage in transactions that violate U.S. sanctions, securities laws, or financial regulations;
iii. Understand that misrepresentation of residency or nationality may lead to account suspension, legal consequences, or regulatory reporting.
3. FATF Travel Rule Compliance
a. In accordance with FATF Travel Rule obligations, CaizStable enforces stringent AML/ CTF requirements to prevent illicit financial activities.
b. Users agree to provide accurate sender and recipient information for transactions that exceed applicable monetary thresholds.
c. CaizStable may share user transaction data with other regulated financial institutions where required for compliance with the Travel Rule.
d. Users acknowledge that failure to comply with reporting obligations may lead to transaction rejection, account restrictions, or regulatory enforcement actions.
4. Legal Obligations for Reporting Transactions
a. Users agree that CaizStable may be required to report financial transactions to relevant authorities in cases including but not limited to:
i. Suspicious Activity Reports (SARs) under AML/CTF regulations;
ii. Transactions exceeding reporting thresholds established by financial authorities;
iii. Requests from law enforcement agencies or regulatory authorities for compliance audits.
b. Users acknowledge that:
i. CaizStable retains the right to monitor, review, and report transactions for regulatory compliance;
ii. Refusal to provide requested documentation or engaging in suspicious activities may result in account suspension or termination;
iii. Any attempt to circumvent reporting obligations, including structuring transactions to avoid detection, is strictly prohibited and may result in legal action.
XIII.Updates and Amendments to Terms
1. Notification of Changes to the Terms
a. CaizStable reserves the right to modify, update, or amend these Terms of Use at any time to reflect:
i. Changes in regulatory or compliance requirements;
ii. Updates to the Platform’s services, features, or business operations;
iii. Adjustments for security enhancements or risk management;
iv. Amendments necessary due to technological advancements or market conditions.
b. CaizStable will notify users of any material changes to the Terms through one or more of the following channels:
i. Email notification sent to registered users;
ii. Prominent announcement on the Platform’s homepage or within the user dashboard;
iii. Pop-up notifications or in-app alerts requiring user acknowledgment;
iv. Publication of the revised Terms on the Platform.
c. Users agree that it is their responsibility to review and stay informed of any changes to these Terms.
2. Effective Date of Amendments
a. Unless otherwise stated, modifications to these Terms shall become effective immediately upon posting on the Platform.
b. In cases where regulatory or legal compliance mandates immediate changes, amendments may take effect without prior notice.
c. Users’ continued use of the Platform after the effective date of an amendment constitutes acceptance of the revised Terms.
3. User Responsibility to Stay Informed of Updates
a. Users acknowledge that:
i. It is their sole responsibility to periodically review the Terms and any associated policies;
ii. Failure to review updates does not exempt users from compliance with the revised Terms;
iii. If they do not agree to an updated version of the Terms, they must cease using the Platform immediately;
iv. Their continued use of the Platform following amendments shall constitute acceptance of all changes.
b. CaizStable shall not be liable for any loss, damages, or claims resulting from a user’s failure to stay informed of updates.
c. Users may contact support@caizstable.com for clarifications regarding modifications to these Terms.
XIV.How to Contact Us
1. Customer Support and General Inquiries
For general inquiries, assistance with account-related issues, or technical support, users may contact CaizStable’s customer service team via email on legal@caiz.com.
Customer support is available [insert support hours, e.g., 24/7 or specific working hours based on user regions]. Response times may vary based on the volume of requests.
2. Privacy and Data Protection Inquiries
For inquiries related to privacy policies, data protection rights, or GDPR/CCPA-related requests, users may contact CaizStable’s Data Protection Officer (DPO) at legal@caiz.com.
Users may also refer to the Privacy Policy for detailed information on data handling, user rights, and security measures.
3. Compliance and Regulatory Contact
For matters concerning compliance, AML/KYC requirements, or regulatory concerns, users may reach the compliance team at:
a. Email: legal@caiz.com
b. Reporting Suspicious Activity: Users are encouraged to report suspected fraudulent or illicit activities via the designated compliance channels.
4. Dispute and Legal Contact Information
For legal notices, dispute resolution, or arbitration-related queries, users may direct their communication to CaizStable’s legal team:
a. Email: legal@caiz.com
b. Arbitration & Dispute Resolution Requests: Must be submitted in accordance with the dispute resolution provisions outlined in Section 9 of these Terms.
Users must ensure that all legal and regulatory inquiries include relevant account details, supporting documentation, and a clear summary of their concerns to facilitate a prompt response.
For urgent legal matters, users are encouraged to consult their legal representatives before contacting CaizStable’s legal team.
